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Shipping & Returns

1.            SHIPPING POLICY

  • We can ship products anywhere in South Africa only.
  • We ship for Free, you don thave to pay.
  • When you place an order we will estimate delivery dates based upon the availability of your item(s).
  • Items in stock will typically ship out next business day once the payment has reflected in our account.
  • Our delivery times ranges from 3 - 7 days, depending on location however we always try and get it there sooner. Our average is 3 days.

 

2.            CANCELLATIONS AND RETURNS

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund.

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 7 days of the purchase date will be credited in the full amount (excluding shipping charges) provided goods are unused and are returned in the original condition. We do reserve the right to charge the courier fee, which will be deducted, off the refund amount along with any other associated charges.

  • Any claims for damaged order or missing items must be received within 2 business days of receipt of package.
  • In case following conditions are not met, mycasioworld.co.za reserves the right to charge 15% handling fee or refuse the return. - the items must be returned for refund or exchange within 14 days of original purchase - items and packaging must be received in new condition - the original manufacture's packaging must not be damaged - packaging must include all original items.
  • Return Authorization Number must be clearly marked on the shipping box - return package must include copy the original invoice or sale receipt
  • Before returning the package, you need to contact us at returns [at] mycasioworld.co.za to receive a Returns Authorization Number (number to be placed on returning package). Please mail your package in a prepaid, insured, traceable method to the address provided with your Returns Authorization Number.

 

3.            COURIER

We make use of a few different couriers, depending on the shipping address.

  • Fastway Couriers
  • The Courier Guy
  • Ram

We do not charge for courier

International Orders We unfortunately do not ship to any country besides South Africa.

Our goal is to ensure your complete satisfaction with your purchase.

 

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